管理与运营.pptxVIP

管理与运营 04 活动流程 高端客户礼品推荐 至臻尊享 活动前 把控搭建制作物的制作工艺、安装手段的到位程度，使最终呈现效果达到预期； 活动涉及的灯光、音响、视频等调试完成，并能良好完成活动效果； 检查所有活动涉及物料的到位情况； 监管礼仪、安保、保洁、司机等第三方协力人员的培训，包含外形管理、行为规范、标准话术等方面； 督促接待车辆的到位情况，确保完成涉及加班的司机协调工作。 活动中 活动正式开始前，再次审核各部门到位情况，确保活动准时开始； 审核第三方协力人员的工作状态，确保向来宾展现最好的精神面貌； 把控各环节涉及的物料、人力的就位情况，保证各环节的顺利衔接； 如遇突发状况，第一时间联络当地相关机构，并及时向奔驰反馈情况。 活动后 整理现场资料，输出总结报告。 Before Event Supervise construction and installation and make sure that the effect are the same as planned Supervise and make sure that relative lighting, audio video system are well adjusted to make sure that the program will finish smoothly Check all relative production materials quality and arrival on time Monitor hostess, security, cleaner, chauffeurs etc. 3rd party staff training, including looks, behavior, manners, etc. Ensure all vehicle stand by well and chauffeurs OT coordination During the event Close to the beginning, all party check to make sure all things are ok Monitoring 3rd party current situation to show guests the best attitude and looks at all times Control all relative materials, staff on duty to ensure program goes smoothly If there are any incidents, contact local relative bureau in time, and report to MB immediately After event Supervise on materials collection and finish event report in time 现场管理 活动运营 现场管理 A.礼仪管理 Hostess Management 专业礼仪培训，熟悉签到流程 专业话术培训 为MB定制符合品牌调性的服装及妆容 Professional etiquette training for reception Professional speech training Customized makeup and uniform designed for MB brand 我们为不同天数每个活动项目细心策划安全方案 明确不同的通行证和对应的项目活动场地 确保展示车辆安全和接待过程中的交通安全 制定紧急情况处理预案和交通路线 Well planned security proposal for different days and program Making clear different Pass function for different areas based on program Ensure Show Cars are safe and traffic is safe during test drive Emergency plan and route is crucial for traffic B.安保管理 Security Management 第三方管理 活动运营 第三方管理安保管理 Best mental outlook All VIP drivers should keep mental outlook for best attitude Ensure personal hygienic and fresh breath, without strange hai