unit_11_complaints_and_adjustments.pptVIP

4) 由风庆轮装来的化肥短重5,000公斤,我们向你方提出索赔.(lodge a claim against sb. for a short weight of…) 5) 这批货估计短重500公斤,但我们还在等待检验报告.(short weight, estimate, survey report) 6) 按照合同规定办事,买方有权退货并提出索赔.(on strength of, file a claim) 6) On strength of the contract, the buyer are entitled to return the goods and file a claim. 4) We lodge a claim against you for a short weight of 5000 kilograms fertilizers shipped ex “FengQing”. 5) A short weight of 500 kilograms is estimated for this consignment, but we are still waiting for survey report. Sum-up 1) Arrival of goods typical expressions such as: We received this morning the 20 cartons of ... under our order No.... ex s.s.... 我们今早收到由……号轮运来的……订单项下的20箱…… We thank you very much for delivering the ... under our Contract No... 感谢你方交运……合同项下的……货物? 2) Giving the details of problem typical expressions such as: Poor packing We regret to inform you that Case No.36 is broken. The contents are seriously damaged owing to improper packing. 很遗憾地通知你方,36号箱子破了?由于包装不当,里面货物严重受损? We found 8 cartons were torn and 4 cartons were broken. 我们发现8箱散了,4箱破了? Poor quality To our surprise we found them far below the standard and didn’t meet the sample. 使我们吃惊的是,我们发现货物远达不到标准,比样品差远了? We found the quality is not in conformity with what we stated in the contract. 我们发现货物质量与合同规定的不一致? Shortage We feel it regrettable that only 97 cases were received by us. 很遗憾我们只收到97箱? After inspection of the above shipment we found... boxes missing. 经检验发现……箱货物丢失? Wrong goods Everything appears to be correct and in good condition except in Case No. 40. 除40号箱外其他货物正常,状况良好? When we opened this case we found it contained completely different articles. 打开这个箱子,我方发现里面的货物完全不对? 3) Making a complaint or lodging a claim, asking for settlement, typical expressions such as: Your last shipment is so disappointing that we cannot but lodge a claim against you. 你方上次的货物太令人失望了,我方不得不向你方提出索赔 We must ask you to arrange for the dispatch of replacements at once. 我