职业中专酒店管理英语期末卷.docVIP

班 级 姓 名 学 号 丹东市爱霜中等职业技术学校 2011—2012学年度下学期期末考试 《饭店服务与管理英语》试卷 时间：90分 满分：100分 题号 一 二 三 四 五 总分 得分 一、填空题 30分 每空2分 polite fulfill treat ought to annoy pleasant 1. The client will feel __________if he is ignored by the staff. 2. All the staff will try their best to __________every guest’s reasonable requests. 3. A hotel staff should always be ___________to the guests who make complaints. 4. All the hotel staff ___________learn something about foreign customs and habits. 5. Every guest __________________as the God in the hotel.6. They would have a more _____________trip if they are able to speak Chinese.able operation plays with quality guests employees departments other industry Communication 7 ____________an extremely important role in the hotel 8 _________________and management. If 9 ___________is the life blood of the 10 ________, communication is its artery. Hotel 11 __________must be 12 ____________to communicate 13 _________each other, with personnel in other 14 __________and with hotel 15 __________________. 二、单项选择题（20分）每题2分1．自助型饭店 A．snack bar B．Buffet hotel C．cafe D．motel 2．团体预订 A．group reservation B．guaranteed reservation C．group registration D．guaranteed registration 3．豪华套房 A．junior suite B．complex suite C．president suite D．deluxe suite 4．买入价 A．selling rate B．direct rate C．indirect rate D．buying rate 5．接待员 A．receptionist B．chambermaid C．waiter D．bellman 6．葡萄酒 A．liquor B．brandy C．wine D．champagne 7．涉及，包含 A．evaluate B．involve C．affect D．interrelate 8．菜系 A．banquet B．cafeteria C．cuisine D．foodstuff 9．管理 A．management B．discipline C．performance D．supervisor 10．网球场 A．ball room B．billiard room C．bowling alley D．tennis court 三、连线题共（10）分 把正确的答案写在题号前 （1）Japan a. Mark 2 Sweden b. Peseta 3 Ireland c. Escudo 4 Australian d. Drachma 5 Greece e. Franc 6 France f. Dollar 7 Portugal g. Crown 8 Germany h. Punt 9 China i. Yen 10 Spain j. RMB 三、翻译（20分）前5题每题2分后10题每题1分 1.How much would you like