chapter 4 team communication.pptVIP

Management Communication Chapter 4 Team Communication Objectives Teamwork and the features of effective team; Types and functions of team; Team communication; Group sprit. Teamwork and the features of effective team Definitions: 所谓团队，是指由两个或以上的人，基于共同目标而组成的集体。 A group in which members work together intensively to achieve a common group goal. A team is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. Teamwork and the features of effective team Features of effective team: Mutual willingness and goals Well educated members Effective leader Effective communication Types and functions of team Types of team; Functions of team. Types of team Type of working; Type of improving; Type of conformity. Functions of team Goal oritation; Agglomeration; Motivation; Control. Team communication Definition Factors of team communication Tactics to team communication Team communication 团队沟通是指两名或两名以上的能够共同承担领导职能的成员为了完成预先设定的共同目标，在特定的环境中所进行的相互交流、相互促进的过程。 Factors of team communication Roles of team members; Written or approved standards and usual practice; Leader’s style; Decision modes; Team size. Roles of team members Positive roles: Leader; Strategy guide; Information searcher; Cordinator; Assessor; Motivator; Follower; Spector. Roles of team members Inactive roles: Stumbling block; Self-appointor; Dominator; Evader. Decision modes 1)沉默型：某些建议不经讨论就被放弃，沟通几乎不发生； 2)权威型：成员可能讨论问题，但最后还是领导说了算。这种方式不易获得创造性思想； 3)少数人联合型：少数人结成一派作出的决策，也没有经过团队内的充分沟通； 4)少数服从多数型：这是一种被广泛采用的团队决策模式； 5)一致性：将问题通过公开讨论，所有不同的观点都被充分考虑； 6)完全一致型：所有成员都完全同意或支持某个观点。 Tactics to team communication To put questions; To listen attentively; To praise; Thinking from another way; Fully authorize; To vriticize; Talk to team members; To encourage; Entertainment; Demonstration. Group sprit Group sprit; Team and working group; Central sprit; Teamwork competency; How to build group sprit; Te