Sams lecture - CT.ppt

Essential Qualities of a Leader 领袖必须具备的品格 2.Customer—Centered 以客户为中心 1) Cash comes from customers 收入来自于客户 2) Go personally to your top customers; Explore ways to help your customers, beat his competition or expand his business 亲自去拜访你的大客户; 想办法帮助你的客户, 击败他的竞争对手或扩张他的生意 3) Organize your people to achieve that 组织你的团队一起去实现这个目标 4) Build relationships where you and your team are trusted by your customers. 营造一个你的客户可以信赖你和你团队的关系 Essential Qualities of a Leader 领袖必须具备的品格 3.Excellence – Centered 以卓越为中心 1）Continuous improvement starts with the Leader 持续改进的动力来自于领袖 2）Deliver excellence every day 每天都以卓越为目标 Essential Qualities of a Leader 领袖必须具备的品格 4.Ability to make a profit 有营利的能力 Deliver products and services at a cost where your customer can make a profit and your team can make a profit. 以客户可以营利，你的团队也可以营利的价格把你的产品和服务卖给客户 Essential Qualities of a Leader 领袖必须具备的品格 5. An Honest steward 一个诚实的管家 The assets placed under your leadership must be managed just as if they were your personal assets at risk to gain reward. 你要看待在你权利管辖下的财产如同他们是你自己个人的财 产，目标是赢得回报 Essential Qualities of a Leader 领袖必须具备的品格 6.An Intelligent Vision 一个有智慧的愿景 The leader must know the customer and potential customers and create a vision, communicate the vision and innovate to achieve sustainable, competitive advantage. 领袖必须要懂得客户和潜在客户的需要，勾勒出一幅愿景，跟 团队分享这个愿景，有创造力的去实现可持续，有竞争力的优 势。 Essential Qualities of a Leader 领袖必须具备的品格 7.Alignment of Resources 整合资源 1) The leader must have the ability to get things done and manage the rate of change to get results. 领袖必须有把事情做完的能力，有管理改变速度从而达到期待效果的能力 2) The leader must be a self-developer, realizing that continuous improvement begins with the leader. 领袖必须能够自我充实，意识到持续的改进来源与领袖 3) The leader has the ability to attract, grow and retain outstanding people. 领袖必须有能力吸引，培养和留住出色的人才 Essential Qualities of a Leader 领袖必须具备的品格 8.The Ability to delegate authority and share responsibility. 有授权的能力和分享责任的能力 9.Good