Chapter20 Controlling for Performance.pptVIP

Chapter 20 CONTROLLING FOR ORGANIZATIONAL PERFORMANCE LEARNING OBJECTIVES You should be able to: Define organizational performance Explain why measuring organizational performance is important Describe the different organizational performance measures Identify financial control tools used to monitor and measure organizational performance Explain how a management information system can be used as a tool for monitoring and measuring organizational performance LEARNING OBJECTIVES (continued) You should be able to: Describe the balanced scorecard approach to monitoring and measuring organizat