PPI-consumer-questionnaire.docVIP

payment protection insurance: consumer questionnaire WHAT IS THIS QUESTIONNAIRE FOR? This questionnaire is for consumers to register a?complaint about the sale of payment protection insurance. It has been designed by the independent Financial Ombudsman Service. The questionnaire asks you for your personal and?financial details. These will help the financial business you think is responsible for your complaint to assess your case – and decide if?it?should pay you compensation. WHAT DO I NEED TO DO? Please fill in the questionnaire, giving as much information as you can. It may take you some time to?go through the form and get all your facts together. But with all the information in one place, it should mean your case can then be assessed more quickly. Once you have completed the questionnaire, please send it to the financial business that you think is responsible for your complaint. Before you post it, take a photocopy if you can. This will help later on, if you need to refer your complaint to the Financial Ombudsman Service. section A: about you Please give us your name and contact details your name and contact details details of anyone complaining with you surname title title first name(s) date of birth day month year day month year address for writing to you (include postcode) daytime phone mobile home phone email If someone is complaining on your behalf (eg a relative or solicitor) please give us their?details their name relationship to you address for writing to them (include postcode) their daytime phone fax their email ref What is the name of the financial business you are complaining about? What is the policy number of the payment protection insurance you are complaining about? section B: about the sale of the insurance When did you take out this payment protection insurance? day month year Can’t remember Did the payment protection insurance provide either single cover (to cover just you)or joint cover (