电话接听英文.docVIP

电话接听英文 电话接听英文 Greeting： 您好！很高兴为您服务！ Good morning/ afternoon/ evening, Sir/ Madam. May I help you?/ What can I do for you? （老客户） Old Customer （确认客户姓氏） Is that Mr / Ms...? （确认电话） Is your telephone number…? （确认地址） Your address is ..., is it right? （新客户） New Customer （询问客户姓氏） May I know your last name? （确认电话） Is your telephone number…? （如果客户不留来电号码，询问） May I know your telephone number? （询问客户地址） Could you tell me your address? Could you tell me how to spell it? （与客户确认几位用餐？） How many people have dinner togethe