ISO9000QualityManagementSystem.pptVIP

ISO9000Quality Management System 2005-2 2 The idea and development of ISO9000 2.1Development of quality management 2.2 Total quality management via ISO9000 全面质量管理（TQM）——一个组织以质量为中心，以全员参与为基础，目的在以通过让顾客满意和本组织所有成员及社会受益而达到长期成功的管理途径。 全面质量管理源于美国，费根堡姆博士于1961年出版的《全面质量管理》一书中首次提出TQM。 60年代以后，日本大力推行TQM并取得显著成效，引起世界瞩目，在发达国家很快得到发展，形成全面质量管理学科。 87年颁布ISO9000族系列标准，使TQM更加完善，形成一门崭新的学科，具有自己的理论、方法和体系。 TQM是ISO9000产生的基础，ISO9000是TQM深化的基础，将TQM推向科学化、规范化和标准化。互为基础、不断促进、互为深化。 2.3 Development of ISO9000 工业生产的规模化、现代化、标准化，贸易全球化，社会进步、质量要求的不断提高、市场竞争加激等诸因素促进了质量认证的发展。 80年ISO/IEC176技术委员会开始工作， 87年首次颁布ISO9000族系列标准。 1994年“有限修改”，发布实施94版ISO9000族标准。 2000年在总体结构和技术内容上作较大的全新修改，2000年12月28日发布2000版ISO9000族标准，2001年6月1日实施） 2.4 Four Core Standards ISO 9000:2000, Quality management systems – Fundamentals and vocabulary ISO 9001:2000, Quality management systems – Requirements ISO 9004:2000, Quality management systems –Guidelines for performance improvements ISO 19011, Guidelines on Quality and/or Environmental Management Systems Auditing (currently under development) 2.5 Quality management principles Principle 1 – Customer focus Principle 2 – Leadership Principle 3 – Involvement of people Principle 4 – Process approach Principle 5 – System approach to management Principle 6 – Continual improvement Principle 7 – Factual approach to decision making Principle 8 – Mutually beneficial supplier relationships Principle 1 – Customer focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. Principle 2 – Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. Principle 3 – Involvement of people People at all levels are the essence of an organization and their full involvement enables their