ATTServiceGuideforVoiceCPEServices.docVIP

Voice Solutions Service Guide This Service Guide provides detailed information and responsibilities for both ATT and Customer for successful implementation of Voice Solutions, associated applications, ancillary equipment, and Services listed below. Voice Purchased Equipment Avaya PBX Avaya IP Office Avaya Heritage Nortel Alcatel Lucent OmniPCX Office ATT Services for Voice Solutions Site Surveys Project Management Deployment and System Integration Services Customer Training Support Services Warranty Services Maintenance Services ATT may, for additional charges as described in a Statement of Work, perform a variety of Services including network consultation, system design, enhanced staging, implementation management, on-site engineering, and user training for the Voice Purchased Equipment. Depending on the scope of the engagement, ATT may also provide Project Management, alarm monitoring, and Maintenance Services to support the Voice Purchased Equipment. Inside This Guide Design and Implementation Services Warranty and Maintenance Service Levels Descriptions General Assumptions General Assumptions for ATT Services Delays caused by lack of completed site preparation, or failure to meet any Customer responsibilities as specified in this Service Guide or SOW will be billed at current time and materials rates plus expenses. Any additional costs incurred by Customer as a result of these delays shall be the sole responsibility of the Customer. Services required by Customer to be performed outside of Normal Business Hours, as defined for the particular Service in this Service Guide or a SOW, shall incur additional charges at current time and materials rates. The Customers network architecture design may not change during the SOW term. The Customer is responsible for any fees related to obtaining required permits from local associations, municipalities, city, state, or federal government. ATT requires a minimum lead-time of up to thirty (30) days fro