ValueChainAnalysis-CaliforniaState.docVIP

Lufthansa 2000: Maintaining the Change Momentum Prepared for: Business 497a Professor Don Fujitani Section # 15663 Prepared by: Amiel Traynum Elin Ghadimian Josh Sherriff Ross Zalavsky Ryan Neal External Environment: Global: Worldwide events such as the Gulf War, followed by a recession, put a burden on the airline industry and on Lufthansa as a company. These events caused a major decrease in the amount of seats filled in the airline industry. In 1991 the Seat Factor decreased to about 57 percent in Europe, compared to 65 percent worldwide. Socio-Cultur