8d和5why.docVIP

8D 报告填写说明 PROBLEM STATEMENT/DESCRIPTION 第一步：问题的识别和评估 This section should contain as much information possible about the concern encountered, the more detailed and accurate information obtained will help to give a better understanding of the problem and assist in investigations and resolution later on. Example: - Date(s) of failure(s). - Quantity of discrepant/suspect reject parts. - Where the problem was detected. - If applicable, carryout is/is-not analysis and attach to 8D. Have we seen the problem before? 问题是什么或目前真实的情况？根据对象和缺陷来陈述。 最早问题在哪里发现的？ 问题是如何发现的？ 发生的问题与标准有什么不同？规格是什么？如何会产生不同的？（检验规范、图纸、CATIA 文件、或不良极限样品） 产生问题的项目如何测量的？测量系统是什么？测量系统出了什么问题？重复性？精度？ 目前的情况会影响多少产品或汽车？（VIN 编号，影响到的工厂顺序号或日期/时间和班次） 目前在戴姆勒克莱斯勒的工厂中发生率是多少？在供应商工厂内？良品数？不良品数？ 第二步： CONTAINMENT ACTION 临时措施 This section should identify those actions that “contain” the problem, ensuring no further defects are made and the customer is protected until permanent corrective actions are in place, an example may be to “hold” all suspect stock or “100% sort” for the defect condition. 这一步应该识别包容问题的那些行动，保证不再产生进一步的不合格品并保护客户，直到永久措施有效，例：保持所有可疑库存或100% 挑选不合格品。 Containment actions must be recorded on the standard Containment Instruction sheet. This instruction must include a date when the containment must be carried out until and the relevant approval signatories as agreement. 临时措施应该记录在标准临时措施指导书中。 作业指导书必须包含临时措施实行的日期直到相应的批准协议签字生效。 NB: CONTAINMENT ACTIONS MUST CONTINUE UNTIL CORRECTIVE ACTION HAS BEEN VERIFIED AND IMPLEMENTED. 临时措施必须一直采取直到纠正措施确认有效并实行。 Problem Effect: 问题的有效性 Specifiy the number of parts identifed throughout the containment activity. 说明通过临时措施发现的不合格零件数量 State the the total batch size inspected etc. 说明检查的整个批次的数量 eg. 5/100 - 5 pcs defective out of 100 pcs 如： 5/100 检查100个当中发现5个 ROOT CAUSE ANALYSIS: 根本原因 This section must include all those actions, or reference to an action plan stating analysis to be conducted to identify and replicate, where necessary, the problem. 应包括所有的措施，或参考一个行动计划，这个行动计划列出了针对问题所需要进行的分析试验，必要