电信英语参考材料(English Conversations).docVIP

电信英语参考材料(English Conversations) English Conversations Part One：Telecom Conversations 1. Customer: I want to talk to Peter. 我有话和皮特讲。 CSR: I’m sorry he isn’t here now, can I help you? 不好意思，他现在不在，有什么我可以帮你的吗？ 2. Customer: I want to check the status of my circuit. 我想检查一下我的电路状态。 CSR: It seems everything is on the normal state, could you please try it again? 一切都显示正常，你可以再试一次吗？ 3. Customer: This morning I declared the malfunction of my VPN. Is it OK now? 今天早上我的VPN出现故障，现在好了吗？ CSR: I’m sorry the problem is under process, please waiting patiently, we’ll solve this problem as soon as possible. 很抱歉，这