Wk 3 Housekeeping.pptVIP

July 23, 2008 TS108 Week 3: Rooms Division Operations - Housekeeping Topic Objectives Room division products, team and roles – housekeeping List the complexities and challenges of the housekeeping department. Calculate occupancy percentages, average daily rates and actual percentage of potential rooms revenue Rooms Visitors Rooms Visitors Rooms Visitors Rooms Visitors Rooms Visitors Hotel room revenue in Fiji Figure 5-9Housekeeping Personnel (pg. 199) Hierarchy in the department Duties of the Housekeeper Leadership of people Management of equipment and supplies Maintaining standards for the department and property Data Storage Duties of the Supervisors Quality and standards maintenance (pg. 201) Room status Worker attendance and uniforms Operational regulations enforcement Suppliers sourcing and maintenance Record keeping Performance appraisal Guest comments Equipment and stock value/ movement Duties of Housemaids General room servicing Turndown service Hotel laundry Laundry and dry cleaning for guests General hotel cleaning – public areas Linen room stock maintenance Stores requisition and stock supply control Hotel Room Types Hotel Room Types (pg. 201) Servicing Hotel Rooms (pg. 204) Servicing Hotel Rooms (Topic moodle reading) Hotel Room Types Hotel Room Types Different Room Rates Rack Rate The normal highest determined rate per hotel room Corporate/ Government/ AAA/ Group/ Agent/ Discount rate A rate lower than the rack rate offered to induce/ keep customers and business Complimentary Rooms Offered by the operation to generate and keep business – on the house/ account Room Rate Plans Room and 3 meals for the day (AP) Room and 2 meals (MAP) Room only (EP) Can be a form of packaging in hotel product marketing where options and products (of value) are included in the room price quoted/ offered. Hotel Occupancy Statistics Occupancy Statistics Percentage of occupancy: Occupancy Rate Calculated per day/ week/ cycle Formulae: Rooms Occupied/ Total Room