酒店客户意见回馈卡(中英文对照).docVIP

您的宝贵意见 Your valuable comments 欢迎光临景成地海 真诚地感谢您填写这份表格 让我们知道是否为您提供了最好的个人服务和设施 Welcome to Jing Cheng EarthSea SPA?Vacation?Center. Thank you very much for filling out this form to let us know if we have provided the best individual services and facilities. 感谢您选择了景成地海 Thank you for choosing Jing Cheng EarthSea. 热诚的问候 Best wishes 总经理 General Manager 如果您同意景成大酒店就您提出的意见与您联系，请填写以下信息： Please fill in the following information if you agree the hotel to contact you on your comments. 姓名 Name 地址 Add 城市 City 省 Province 邮编 P.C. 国家Country 电话 Tel 电子邮件 E-mail 入住日期：Date 从 至 from …to… 房间/别墅号码: Room/Villa number 请为以下各项目打分：Please rate the following items: 您对景成地海的总体服务满意度 Overall Service Quality 受到热情真诚的欢迎 Reception Service Quality 员工问候您称呼您的名字 Whether the staff say hello to you very politely or not？ 员工记得您是常客 Whether the staff remember that you are regular or not？ 入住登记的及时性 Check-in Quality 得到您所期望的房间 Whether you get the room that you expect or not？ 员工预见您的需求能力 The ability of staff to foresee your demands 客房的清洁度 Room Cleaness 客房设施 Facilities in the guest room 酒店清洁度 Hotel Cleaness 酒店食品质量 Food Quality 您离开酒店时员工深情的道别 Whether the staff say goodbye to you very politely or not？ 您是否愿意向您的朋友和其他人介绍景成地海 Would you introduce Jing Cheng EarthSea to your friends or other people？ 如果您回到德宏，您是否仍然选择景成地海 Will you choose Jing Cheng EarthSea if you come back to Dehong? 在您住店期间，您遇到过任何问题或困难？ Have you been in any trouble during your staying? 如果您向酒店反映过问题困难，您是否满意酒店的解决方案？ Do you satisfied with the solution on your problem? 附加意见： Additional opinions: 请建议您想在酒店里添加服务、产品或客房物品 What service，product and guest room items do you want us to add in the hotel？ 非常满意 Excellent 比较满意 Good 一般 Fair 比较不满意 Poor 非常不满意 Fail