Grooming Hyiene.pptVIP

GROOMING HYGIENE 仪容仪表和个人卫生 Grooming Hygiene个人仪表与卫生 Looking Your Best! 展示给客人你最佳的仪容,仪表.? Creating An Impression. 给客人留下深刻的印象.? Our Hotel’s Image. 我们酒店的形象.? You - A Representation. 你就是这一切的代表. LESSON OUTLINES课程目录 General Grooming Standards个人仪表基本标准 Females Grooming Standards女员工仪表标准 Male Hair standards男员工仪表标准 Kitchen Employees厨房员工仪表 Posture/Deportment 姿势/举止 OBJECTIVE培训目的 At the end of the training, you will be able to list explain Holiday Inn Daya Bay Grooming Hygiene standards.? 通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。 Our guests expect certain standards and certain levels of presentation, not least of these is the standard of presentation of team members both in appearance and manner. Remember we are all on a big stage. 我们的客人对我们的酒店标准和服务有着很高的期 待，其中重要一点是对我们外表和举止的期待。记 住，在公众面前，我们时时刻刻是在表演。 Personal Care Make sure not to have bad breath and/or body odor. 确保无口臭及体味。 Staff must take shower daily before the start of their duty and wash hair daily. 员工必需每天洗澡。 Staff must brush teeth after every meal. 员工必需在每次用餐后刷牙。 No strong over-powering perfumes to be worn. 香水不能喷的太浓。 Dress Code/Uniforms Uniforms should be change according to department procedures. 要穿部门所规定的制服 Name tag to be worn at all times and correctly positioned on the left hand up-side of the uniformed. 上班时名牌一定要随时佩戴在制服左上方正确的位置 Dress Code/Uniforms Uniforms or any part of the uniform must not be worn outside of the Hotel unless specific duties require doing so. Any damage to the uniform must be reported to the Linen Room immediately so that repair can be done 除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制服间，以及时修补。 Why wear a name tag ? 为什么要戴名牌？ It enable new staff to integrate faster。 它能使新员工快速进入状态 It gives an organization a friendlier and more personal image。 可以带给饭店亲切及个人化服务的形象 Customers and visitors like to know who they are talking to? 顾客想知道他们在和谁讲话 It enable feedback to be directed to the right person. 可以使顾客直接回馈给为他服务的人 Why wear a name tag ? 为什么要戴名牌？ A name tag enable custom