客人50忌讳.docVIP

The 50 basics cases which could very easily upset guests. 客人忌讳的五十项基本要求须知 1 When an ashtray has more than two cigarette tips in it. 烟灰缸里积有两个以上的烟头。 2 When salads are at room temperature. 沙律是室温。 3 When water glasses are not refilled by waiters on his own initiative. 没有主动地添水。 4 When hot foods and beverages are served in cold plates or in cold cups. 用 冷盘（杯）盛放热菜（热饮）。 5 When hot food is not hot and cold food is not cold. 热菜不热，凉菜不凉。 6 When the telephone rings more than 3 times before being answered. 电话响了三次而没人接听。 7 When a guest stays on hold for more than 30 seconds for an incoming call for him. 接通电话后，要客人等了半分钟之久。 8 When dishes or glasses are chiped. 杯碟有缺口。 9 When silver on tables is spotted or tarnished. 上了台的银餐具有污点或色泽晦暗。 10 When glasses are streaped. (Hold them up to the light and you will see them). 水杯有花纹。（将水杯放在光亮处即可见） 11 When menus or placentas are ripped, stained, or smudged. 菜牌或台垫有撕纹、污物或污迹。 12 When bread or rolls are stale around the edges. 面包边干瘪欠新鲜。 13 When there are not enough menus for the customers. 没有足够的菜牌。 14 When condiment bottles are not full and are coated at the neck. 调味品的瓶子不满，瓶口淤物堵塞。 15 When guests wait for 3 minutes without having a drink order. 客人等了三分钟没有人问酒水。 16 When food sits in the window (kitchen) waiting to be picked up in time. 厨房的菜做好了没有及时拿走。 17 When china, silver or glass run out. 瓷器、银器及水杯供不应求。 18 When silverware’s sets are crooked on the tables. 银器摆设不正。 19 When the table setting look messy and not in good order. 台面摆设不协调。 20 When sugar bowls are dirty inside (take the sugar cubes out and look inside) 糖盅内肮脏。（取出糖块，检查里面） 21 When salt and pepper bottles are greasy to touch or half empty. 椒盐瓶油腻沾手或半满。 22 When we run out of any item in any bar or restaurant at anytime 餐厅、酒巴的食品供不应求。 23 When service personnel have the “I’m doing you a favor” attitude. 服务员报着“我不过在帮忙罢了”的态度。 24 When banquets or coffe