complaintmanagement-globalhealthcarellc-Incorporating.ppt

TrackA.DeRisio.3.29@1.40pm MD Incorporating Risk Management into Complaint and Service Experience Presented by: Richard J. DeRisio, M.S. Kinetic Concepts, Inc. Management of Complaint and Service Experience or The Foundation for Continuous Improvement and Risk Reduction? Getting Into a Risk Mitigation State of Mind Discussion Topics Complaint Handling Survey Benefits of an Effective System for Management of Complaint and Service Experience Designing Risk Management Into Your Complaint and Service Monitoring System Field Experience Process Flow Product Life Cycle Risk Management Discussion Top