六西格玛绿带教程01.ppt

Six Sigma Green Belt Training 目 標 了解 Six Sigma 的概念 定位Six Sigma在組織中的活動 了解Six Sigma得企業文化 品質發展的演進 統計品管 - 1940年代 實驗設計 目標管理 - 1950年代 零缺點 - 1960年代 全面品質管制 - 1970年代 授與美國國品獎 以統計輔助管理 Six Sigma - 1990年代 Nine Dots 一筆劃的四條直線連接九個點 ． ． ． ． ． ． ． ． ． What is 6 sigma? A management philosophy that uses customer-focused measurement and aggressive goal-setting to driver breakthrough performance in demonstrated and validated business results. 是應用衡量顧客的焦點和設定積極目標來突破企業營運績效的一種管理哲學。 品質階層 MBNQA 衡量企業 戰略 Strategic 水平 Six Sigma 衡量企業 戰術 Tactical 水平 IS0 9001:2000 衡量企業 系統 System 水平 SPC/SQC 衡量企業操作 Operation 水平 戰略性6 Sigma的兩個構面 Six Sigma得基準 品質是顧客所定義的-Customer 工作執行於“流程”當中-Process 重要的是完成事物的時間-Cycle time 事物應加以測量與比較-Measurable A Brief History of Six Sigma Six Sigma簡史 Started by Robert Galvin –Motorola 1987 Followed by Larry Bossidy –Allied Signal now Hoenywell 1991 Encouraged Jack Welch-General Electric 1995 Who encouraged Ken Chenault-American Express and George Fisher –Kodak Followed by many others Motorola的 6 Sigma 起源 只有規格公差涵蓋6 Sigma，才是可靠的零件品質 。 高層領導 Bob Galvin；Jack Germaine；1987年 專才培訓 P.C；M.B.B；B.B；G.B;Motorola大學 選擇專案，進行改善 追求卓越的6步驟 6 sigma文化 Motorola Results 1987 1996 Product 4.2σ 5.5σ Purchased material 3.1σ 4.6σ Pager cycle time 40days 1 hour Financial closing 9 days 1 day Patent application filling 2+years 90 days GE performance Results 99 98 97 96 95 5yrs Revenue $111.6 $100.5 $90.8 $79.2 $60.1 +86% Net Earings $10.7 $9.3 $8.2 $7.3 $6.6 +62% Earnings/Share $3.22 $2.8 $2.46 $2.16 $1.93 +67% *in billions of dollars 1999 Honeywell/AlliedSignal Annual ReportLawrence BossidyChairman of the Board Growth and productivity go hand in hand at Honeywell. Six Sigma Plus adds elements of the Malcolm Baldrige assessment process with our proven Six Sigma tool kit. Larry Bossidy became CEO in 1991.By Dec.31,1999,AlliedSignal’s market value grew 819%.An investment of $1,000 in 1991 became $10,180 by 1999-Six Sigma 10 times improvement 1998 General Electric Annual Repo