《酒店人力资源理课程标准》.docVIP

酒店人力资源管理课程标准讨论稿 一、课程说明 课程名称：酒店人力资源管理 课程代码：WLW02ZJ101 适用专业：酒店管理 开课学期：第五学期 总学时：64 参考学分：4学分 课程类别：专业必修课 课程性质：专业核心课 前置课程：酒店概论、客房服务与管理、餐饮服务与管理、酒店市场营销等 课程所属系部：外语与旅游系 二、课程性质和课程设计 （一）课程性质和作用 酒店人力资源管理是高职酒店管理专业的一门专业核心课程，与管理学、管理心理学、酒店经营管理、酒店管理实务等课程紧密联系，有较强的综合应用性。 通过本课程的学习，应使学生除了掌握人力资源管理的基本概念、原理以外，更为重要的是提高运用人力资源管理相关理论分析和解决酒店中存在的实际人力资源管理方面的问题的能力。《店人力资源管理》这门课程的知识理论体系十分丰富，尤其对于绩效考评、薪酬管理等模块，更需要从理论和实践两个层面对其进行系统、深入的讲授阐述。因此，改变原来的单纯知识传授或者仅仅举一些实例（不是案例）的教学方法工作模拟教学法 including incentives) to ensure the achievement of the quality objectives. According to the companys quality system documents, combined with the specific circumstances of the project, preparation of project quality manual, procedures and work related to the project implementation rules to improve the quality management system of the project. A management review meeting held each year, on the implementation of the quality policy, objectives and review of the problems and propose corrective measures. Efforts and resources necessary for optimal allocation of project construction management (personnel, finance, facilities, information, etc). 3.2 with customer focus project staff establish a customer-focused thinking, fully aware that meet their customers needs and expectations is the fundamental pursuit of production and services projects. Projects in production and service processes, to: 3.2.1 identify and determine the needs and expectations of the project legal person, interests as the interests of the customer, with customer satisfaction as satisfied, good faith and cooperation, win-win and development; 3.2.2 needs and expectations of the project legal person into production and service management or technical requirements, and allocation of appropriate resources; 3.2.3 meet legal requirements and strive to exceed their expectations. 3.2.4 customers on the quality of projects put into operation for standards, in accordance with the national standard of quality works.