五星级酒店GR服务程序.docVIP

Standard: Butlers will have basic knowledge about matters of ticketing and able to complete some basic steps in resolving them. 标准： 专职管家应有关于机票事宜的基本知识，并能够完成解决这些问题的基本步骤。 Procedures: 1. Butlers shall be knowledgeable of type of guest requests relating to matters of air-ticketing: § Reservation: To reserve/book a seat on a flight for a guest or passenger. § Reconfirmation: To confirm with airline that guest is leaving on a particular day via a particular flight. § Change: To change guest’s departure date, flight number/departure time. § Re-route: Changing of destination. § Endorsement: