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File: ch01, Chapter 1: The Modern Organization in the Global, Web-Based Environment True/False 1. The overall performance of an organization has little to do with how well it manages its business processes. Ans: False Response: Business Processes and Business Process Management Difficulty: Easy 2. Business process management includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes. Ans: True Response: Business Processes and Business Process Management Difficulty: Easy 3. Information technology typically requires a small inv