商务沟通考试题与标准答案.docVIP

商务沟通复习材料 一、单项选择题 1、信息受众不仅要能够广泛、深入明了信息的性质、含义、用途和影响，而且要认同、同意信息的内容是（）A. 理解 B. 接受 C. 传递 D.行动 2、发信者将信息译成可以传递的符号形式的过程是（?? ）A.反馈? B.解码?C.编码?D.媒介谈判进行中，各方的主谈人员在自己一方居中而坐，其他人员遵循（????? ）的原则，依职位高低自近而远分别在主谈人员的两侧就座。A.左高右低?B.右高左低?C.对门为上?D.自由择座有时为了加快信息的传递，财务部的主管会计与等级比他高的销售经理之间需要进行沟通，这是（????? ）A.上行沟通?B.下行沟通?C.平行沟通?D.斜向沟通下列交谈方式中，正确运用了交谈技巧的是（????? ）A.话题乏味?B.主动地、适当地赞美别人C.把先到的客人介绍给后到的客人?D.对别人的谈话反应冷淡 为他人作介绍时必须遵守的规则是（???? ）A.卑者优先?B.男士优先?C.女士优先?D.尊者优先行路一般以右为尊，女士同行，男士应走左边，出入应为女士推门自己开车时须先为客人开车门，等坐定后始上车启动搭车时，车主驾车，前座为尊，馀则以后座右侧为尊 of support and hanger. Cable hole plugging gaps should use qualified fireproof materials, block surface should have sufficient strength, surface appearance. When cables pass through the firewall, of lax structure of local fire safety clamps. Thermoplastics production, to comply with the process, no bubbles in the thermoplastics pipes, linear nose consistent with the core wire specifications, contact is good, no cracks, break. Tinned copper nose clean solder full exterior surface is smooth without burrs. Control cable Assembly should be fastened, dense, solid, clean, and beautiful. Secondary wiring the cable terminations should be arranged by the actual location of the device line cards, the wiring from the upper to the lower, from left to right in the order. Fixed to maintain consistent spacing between lines, flat, should be around the corner in the same location, same shape, to ensure that the wiring process neater and more elegant. 5 thermal process control measures for quality problems 5.1 control thermal duct system leakage measure to ensure that the use of electric door and actuator installation quality and equipment to the site to check its seal, acceptance, in order to fundamentally solve oil spill problems. Plant for local Panel after installation, in conjunction with the quality Department to check its overall quality, poor-quality parts replacement. Supply good quality of purchasing instrument and ovality of the guarantee instrument tub