Understanding Practice Video as a Medium for Reflection and Design.pptVIP

Understanding Practice:Video as a Medium for Reflection and Design Lucy A. Suchman Randall H. Trigg In ‘Design at Work’, Greenbaum and Kyng, pp. 65-89, 1991 Presented by Sung Won Lee /sungwon/671.html What is this paper about? The value of using video when performing ethnographic studies Ethnography : the study and systematic recording of human cultures; also : a descriptive work produced from such research (from ) Work as Situated Activity Work : a form of situated activity in the design of new technology -development of the artifacts and development of work practice -work/technology relation Sample study - Routine Trouble in an Airline Operations Room -complex sheet -computer-based? -need new methods for understanding work practice in detail Work Practice and Design Sociality -community rather than the individual Closeness of designers to users -design from a distance - gap between scenarios and actual circumstances Ethnography and Interaction Analysis Ethnography - traditional method of social and cultural anthropology - careful study of activities and relations Interaction Analysis - detailed investigation of the interaction of people with the material environment - focus on joint definition and accomplishment of the work What we record Setting-oriented records Person-oriented records Object-oriented records Task-oriented records How we work as researchers First - a rough content log of the entire videotape - issue-based logging Careful transcription - detailed sequential analyses (focus on non-vocal interaction) Interaction analysis - uncover the regularity and efficacy Video-based interaction analysis - A powerful corrective to our tendency to see in a scene what we expect to see Time consuming and labor intensive, but worthy Tool Reflection and Design Points / Discuss Video allows to see the action repeatedly. Participants usua