综合实习报告(本).docVIP

饭店综合实习报告 学生姓名： 学 号： 学　　院：　　　 旅游学院　 　　　　　 　　 班 级： 2004级旅游管理（饭店管理） 带队教师： 2007年 9 月  实习单位 东莞索特御景湾酒店实习报告 一 实习单位介绍 东莞索特御景湾酒店东莞市东城区政府与香港AEC公司合资建造依傍幽静闲适的高尔夫球场，超豪华服务高雅与传统于一体，配备现代化时尚的设施，客源以观光旅游、商务差旅、商务长住客人其中有0%以上来自欧美和东南亚发达国家港澳商务度假客人，消费欲望和消费能力高，对酒店不同种类的服务需求旺盛国际化的品牌、严格的管理协助行李员装运行李为客人指路，认真回答客人的询问，尽量满足客人合理的要求配合保安员确保酒店前交通畅通，做好门前的安全保卫工作始终保持旺盛的服务热情，为酒店树立良好的形象。做的工作和员工是一样的，对于工作很不娴熟，甚至是不了解。对我来说就是对工作从陌生到了解，熟悉的过程。 实习鉴定 指导老师（签字）： 2010 年 月 日 section of the Department of project management; Project documents and information: Project Engineering Department; Materials and equipment: material supply projects; Security controls: the project Department of safety and security; Construction machinery: Project Engineering Department; Financial: Project Management Department of finance; Security and fire services: project security. 3.3.5 management representative and project manager in this item specifies that the Chief Engineer is the management representative, responsible for the operation of quality management system and supervision, regardless of how his other responsibilities, should have a clear mandate to: ensure that the quality management system is implemented and maintained; The running of the quality management system to the project manager, including needed improvements; Always be aware that the customers needs and requirements. 3.4 3.4.1 project management review should be an annual review of its quality management system to ensure its continuing suitability, adequacy and effectiveness. 3.4.2 Administration review by the project manager responsible for organization and implementation, project quality control Department is responsible for specific tasks. 3.4.3 the management review should compare and evaluate the following input: internal and external quality audits and corrective effect; Customer feedback on the construction, installation, commissi