君顶华悦俱乐部工培训计划.docVIP

JUNDING CLUB WENZHOU Training Plan Division: FB Opreation 温州君顶华悦俱乐部开业培训计划 　 Training Task培训项目 Date培训时间 Trainer培训者 Remarks备注 　 Introduction of Chateau Junding Club 君顶华悦俱乐部简介 Personal Hygiene Grooming 仪容仪表 Guest Service Skills 待客礼仪 Personnel Information 人事信息 Fire Safety 防火与安全 Telephone Skills 电话语言技巧 Organization Chart 人员组织架构 Introduction of Operation Concept 市场定位及经营理念 Job DescriptionOperation Procedure 工作岗位职责及流程 Mission and Task 使命和任务 Food Beverage Knowledge 　 餐饮服务基础知识 　 A. Your Qualifications as Employee. 作为一个服务员应具备的条件 B. The Professional Concept 服务专业理念 C. Guests Get Upset Over More Than Anything Else. 客人忌讳的服务条款 D. Some Ways to Get a Good Raise…… 获取好评的服务技巧 E. Basic Food Beverage Trainning. 餐饮基本英语培训 Role play after each lesson 每课时的实际操作练习 Test 培训测试 Service Procedure Standard 　 服务程序及标准 　 A. How to serve Food. 菜品服务 B. How to serve Drinks. 酒水服务 C. How to serve Wine party . 品鉴会的服务 D. How to serve coffee and tea. 咖啡/ 茶的服务 E. How to serve wine. 葡萄酒的服务 F. How to serve Champagne. 香槟汽酒的服务 Role play after each lesson 每课时的实际操作练习 Test 培训测试 Service Skills Knowledge. 　 服务技能培训 　 A. How to use the tray 托盘的使用 B. How to polish chinaware glasses 餐具杯具的擦拭保洁 C. How to change ashtray 烟缸的更换要求 D. How to use Micros system 点单系统的使用 E. How to use all equipment 各种设备的使用 F. How to set up the table 餐桌摆台 G. How to set up wine party 品鉴会摆设 H. How to handle guest complaint 处理客人投诉的技巧 I. How to serve red wine cigar 红酒雪茄服务 Role play after each lesson 每课时的实际操作练习 Test 培训测试 Menu Wine Knowledge 　 餐饮产品知识 　 A. Menu Drink list 菜单及酒单 B. Wine Party 葡萄酒品鉴会 C. Cocktail Party Event 冷餐会及宴会 D. Other liquor Knowledge 其它酒类知识 E. Food Wine 美酒美食搭配 F. Beer drinks 啤酒及饮品 G. Wine list 葡萄酒单 H. Knowledge of wine. 葡萄酒专业知识 Test 培训测试 Cofco Chateau Junding Trainning 中粮君顶酒庄总部培训 A. Cofco Chateau Junding CultureConcept 中粮君顶酒庄文化及经营理念 B. Cofco Chateau Junding DevelopmentPatterns 中粮君顶酒庄发展及商业模式 C. Chateau Junding Wine Knowledge 中粮君顶酒庄产品结构及生产流程 D. Role play at Chateau Junding Club 君顶酒庄总部会所岗位实操培训 Role play and Test 培训结果