三级医疗服务质量场特征研究稿件.docVIP

三级医院门诊医疗服务质量场景特征研究 刘钢 葛宝山 1 吉林大学管理学院，吉林 长春 130025 资助项目：国家自然科学基金重点项目 座机电话号码/ G021001 东北师范大学项目nenu-skc座机电话号码 Scenario Reaserch of Outpatient Service Quality in Highest Class Hospital Gang Liu1,2 ,Baoshan Ge1 Management school of Jilin university , Jilin ,Changchun Abstract: The highest class hospitals’ outpatient service quality is always the highlight for the public. The outpatient service operation process impacts the perceived service quality definitively. It is important to analysis how these operation factors impact the service quality in this particular scenario. And then to discover t