地铁论文：成都4号线运营管理探讨.doc

地铁论文：成都地铁4号线运营管理探讨 【中文摘要】地铁具有快捷、高效、安全、环保等先天优势,是缓解城市交通拥挤的主要途径。成都地铁4号线是缓解成都交通的时代产物,但是在我国地铁运营还处于初级阶段的现状下,对于地铁运营这样一个集成复杂的体系,怎样实现4号线的安全、高效、盈利运营成为关键。本文首先阐述了地铁的自然、经济与社会属性,并分析了地铁在运营管理上的特点。其次从地铁运营管理、地铁商业地产开发和地铁运营服务质量三个方面进行了文献综述,结合国内外具有代表性的地铁运营管理现状分析,识别出了地铁运营管理收支难以平衡、地铁安全存在隐患和服务质量不高的困境。本文以成都地铁4号线为研究对象,通过对其运营模式的选择、管理组织机构的设计和运营计划、客运管理和设备管理等方面的运营规划与设计,形成成都地铁4号线的运营管理体系。最后从成都地铁4号线的项目实际情况出发,结合地铁运营管理上所取得理论和实践经验,从科学发展物业、优化运营计划、细化客运管理、高效管理设备和健全管理制度五个方面提出具体措施,建立了一套安全、高服务水平、低成本的运营管理体系,确保地铁4号线能够脱离我国地铁运营的困境,实现地铁运营的盈利和高效管理。本文归纳了国内外地铁特别是成都地铁1号线的经验与不足,通过成都地铁1号线和4号线的对比分析,并结合4号线的实际情况,论证了成都地铁4号线采用“地铁+物业”模式的可行性,并从运营管理组织机构、运营计划、客运管理和设备管理四个方面进行了运营规划与设计。最后针对成都地铁4号线的实际情况,进行了高效运营管理的对策分析。希望本文能对即将开通运营的成都地铁4号线的安全高效运营起到一定的借鉴作用。 【英文摘要】Metro has fast, efficient, safe, comfortable and environmentally friendly natural advantages, has become the main way to ease urban traffic congestion. Chengdu Metro 4th Line is the product to relieve traffic in Chengdu. But in the current circumstances our metro operation at an early stage and how to achieve the operation of 4th line safe, efficient and profitable is a key problem.This paper described the subway of natural, economic and social attributes, and analyzed features of metro operation management. Second, give literature review on metro of operation management, commercial real estate development and service quality. And combined with the experience of national representative of metro operation, it identified three difficult of metro operation management. In this paper, Chengdu Metro Line 4 is the object. This paper built the operation and management system of Chengdu Metro Line 4 by the studied on the choice of its operation model, organization design and operations planning, passenger transport management and equipment management. Finally, from the actual situation of Chengdu Metro Line 4, combined with the theory and practical experience gained, established a safe, high level of service and low cost operation manage system.This article summarized the experienc