物业管理公司年度服部目标管理责任书1111.docVIP

物业公司年度客服部 目标管理责任书 融晟公园大地物业服务有限公司客服部目标管理责任书 为确保融晟公园大地物业服务有限公司客服部年度计划目标得以实现，经公司与目标责任人客服部经理共同商讨，已确定融晟公园大地物业服务有限公司客服部工作责任目标，并由目标责任人代表客服部签署确认。 一、 责任目标 1、管理目标 1） 遵守国家法律法规和公司各项规章制度； 2） 全年确保本队伍不发生重大安全责任事故。 “重大安全责任事故”是指： ★ 因失职或玩忽职守引发的员工死亡事故。 ★ 因失职或玩忽职守引发的公司财产报废、损毁、丢失事故（包括客服部的服装、器械）。 ★ 因失职或玩忽职守引发的火灾事故。 ★ 因失职或玩忽职守引发的员工涉黄、涉毒、涉赌。 ★ 因失职或玩忽职守引发的恶性治安事件。 ★ 因失职或玩忽职守引发的员工大批逃离、罢工、或治安拘留。 3）员工在公司未进行培训的 ，要监督和制定在单位轮训培训计划，培训完成率 100%，上岗培训合格率 100%，以公司制定相应规程及培训为准。 4） 抽、检查员工对客服部经理的工作满意率达 90% 以上，由公司专门部门进行抽查，并填写书面表格。 5） 服务规范的出错率(以检查、客户单位投诉记录为准) 98%以下。 6） 工作的操作规程抽检合格率92%（就是公司员工工作中是否按公司作业指导书规定执行） 7）认真接听客户电话，及时通知有关部门做好各项工作记录（手工记录、电脑记录）。 及时跟进业主报修、投诉等 做好对外宣传工作 目标责任人签署： 总经理签署： 日期： 日期： well, with the effectiveness of services to defend the interests of the masses. Third, we should strive to do well. To achieve good practical results, the key is to know the law, to grasp the laws and using laws. Office of economic development, social progress, there are rules to follow. Only act according to the law, to overcome blindness and strengthening initiative, creative. Working in the Office, we should be good at analyzing the essence of things, to find regular thing, change from passive to active, to seek one. Investee 2. establishment of evaluation system. Evaluation system is essentially an incentive mechanism, the evaluation was objective and fair, reasonable, and can stimulate a persons energy, mobilizing peoples enthusiasm or be misleading, dampened the enthusiasm of people. At present, the concept of people-oriented people, but to establish and perfect evaluation system is still lagging behind. Work in this area should be seriously caught up. Three emphasis on to take advantage of. Is a focus on standards and scientific. A fundamental point of the evaluation criteria, is to keep contact, development, comprehensive eye evaluation of cadres. Office work, both record and potential performance; both subjective efforts, take another look at the objective con