先锋集团VAA视购物呼叫中心解决方案.docVIP

先锋集团VAA电视购物呼叫中心系统 技术方案建议书 方案提供商：先锋集团（香港）国际投资有限公司 方案编号：DS-3-13 查询网址： VAA电视购物呼叫中心解决方案 有些消费者在选购商品时，不太愿意花费大量的时间和精力逛商场，因此电视购物的模式受到了他们的喜爱。电视购物通过电视发布商品信息，利用电话联系送货上门，以“无店铺销售”模式而著称，具有独特的营销风格。消费者只要一个电话，就有服务人员将其所订的产品送货上门，大大提高了消费者的购物效率，节省了购物时间，降低了购物成本。 电视购物行业建设呼叫中心之后，不仅可以有效解决“浪涌式呼叫”所带来的问题，高效地进行各种信息处理，还能缩短生产与销售的中间环节，降低产品成本、企业营销成本及客服部门管理成本，提高利润。电视购物呼叫中心可以提供给消费者购物指导、产品咨询、电话下单、投诉建议等多种服务，从多方面提高客服人员的服务质量及电视购物网企业形象，增强企业整体竞争力。 通过呼叫中心平台，可以从客服人员那里实时的获得专业、全面、准确的产品分析与详细介绍，也可以随时随地通过手机、固话、网页、传真等多种方式与客服人员取得联系，一个电话即能解决挑选、订购、下单等一系列的购物流程，大大缩减了消费者购物的环节，降低了购物成本。 一、系统的现实意义 二、系统概述、系统功能 将客户来最符合要求的，对于老客户还可以建立一对一的关系，将老客户的来话直接接到以前曾与之通过话的处。 VAA保险呼叫中心解决方案 document management as a breakthrough, and constantly improve the content, active in the application. Government information between the provincial and municipal governments all passed through a network of offices, and six counties (districts) have complete decision-making service system and through dial-up internetworking is realized with the city, the City Planning Commission and other 10 departments has been one of the first to achieve a single network with the city. On the Governments website, focus on strengthening the management and operation of the site, update the website in a timely manner, strengthening the network resource sharing. At present, nearly 700 municipal government website page, updated news more than more than 6,000. 　　Not long ago, China International e-government technology and application Conference was carried out in the country, survey of best public services Government website activities in Pingliang city peoples Government website in five Northwestern provinces (districts) ranked second, ranked first in the Gansu province. V, infrastructure has made new breakthroughs 　　In 2002 smooth completed organ office building of construction, and decoration and relocation of based Shang, we according to organ construction general planning, demolition hospital within old room 37 between, transformation