Driver CPC - One Year On.ppt.pptVIP

Access for All – Enhancing the Passenger Experience Course Objectives Develop knowledge and understanding of disability and equality issues in order to: recognise disabled passengers and assess their needs communicate with passengers and provide appropriate information Use appropriate equipment maintain passenger comfort recognise when to ask others to support the passenger’s journey Access for All Why is enabling access important? Social To ensure equality of access and to enable more people to participate in travel Business To encourage more people to use our services and therefor