职业沟通概述.doc

4 职业沟通（1）--概述 目录： 1. 导入 2．概念 3. 重要性 4．怎样沟通 5. 现场讨论 6. 作业：案例分析（下次课堂讨论解决方案） 1. 导入 名言 Extremists think “communication” means agreeing with them----Leo Rosten, U.S. (Polish-born) author and political scientist 测试沟通能力 2．概念What is communication? 沟通的定义与要素 （沟通能力自检） relationships. Professional communication is that which establishes, maintains and/or terminates professional relationships. 3. 重要性Why is communication or professional communication important? Information society and the more and more fierce competition make communication more im