Visual CMDB.ppt.pptVIP

CMDB Business Need Visual CMDB Overview Visual CMDBComponent Integration Visual CMDB Overview CMDB Database Control CI Definition Screen Visual CMDB Categories Audit Reports Visual CMDB Components Visual CMDB System Requirements Visual CMDB Set-up * Needs Ensure IT Services are aligned with the business needs Facilitate business transformation Facilitate process implementation Manage CI relationships Determine impact of change and incidents on your infrastructure Cost reduction in IT Service Delivery Customer satisfaction with Service Delivery Improved metrics and management reporting Problems The cost of not doing Configuration Management well Cost of enterprise CMDB software Cost, availability and required expertise for CMDB Administration Training and implementation plans can be complex Implementation timeframe Integration with other ITIL processes (i.e. Change Management) What is it? A Configuration Management Database (CMDB) implemented using MS Excel. A CMDB IM/IT Architecture Framework is defined and embedded in the CMDB. This gives each Business Solution a common look and feel. Perfect low cost starter CMDB, addresses Capability Maturity Levels 2 and 3 in CM and is aligned with the ITIL framework. Limited CMDB size due to MS Excel constraints but multiple CMDBs can be run to extend coverage to all of your Business Solutions. A Service Catalogue database and Change Management database are included and are shared by all copies of the CMDB. Visual CMDB Change Management Service Catalogue Change CIs Service Catalogue CIs Change Manager Collect/manage change requests Service Level Manager Define/manage services Manage CIs and relationships Visual representation of IT Infrastructure Impact Assessments Forward Schedule Of Change Exchange Business Line Applications Administrative Applications End User Communication Key Business Process Application Hosting Application Layer Application Layer Information/Data Technical Solution Enterprise Architectur