JOB BREKDOWN IN YUM YUM 简餐厅工作细则.docVIP

JOB BREAKDOWN IN YUM YUM 简餐厅工作细则 SEQUENCE OF SERVICE服务步骤 TASK 任务 SERVICE STEPS 具体实施 STANDARDS 标准 Settle Guest Check 处理客人的账单 Cash Payment现金付款 Ensure cash given is correct enough to cover the amount on the bill. Take it to the cashier. Return the change with the first copy of the bill to the guest in a bill folder. Leave the folder closed on the table and say “This is your change sir/madam, thank you very much.” 确保所给的现金足以付账单上的数目。 拿到收银台. 将账单的第一联和零钱放在账单夹里递给客人。 把账单夹留在桌子上并且说，这是你的零钱先生/女士，非常感谢。 Credit Card信用卡 Bring it back to the cashier. Check the slip to see the amount is correct after Cashier process the credit card and approval is obtained. Present folder to guest with the card, slip and bill for signature. Check the signature on the card after guest sign. Return the credit card to guest, together with the cardholder sales slip and the first copy of the bill. Present the above in the folder, open it and say, “Thank you very much sir/madam.” 带回到收银台。 在收银员划卡并且交易通过后，重新检查交易金额是否正确。 让客人在打印条和账单上签字。 检查客人在卡上的签名。 信用卡，打印条和账单的第一联一并还给客人。 用文件夹的形式出示以上东西，打开并且说，“非常感谢，先生/女士”。 Room Account房间付款 Ensure guest sign the bill with printed name, room number and signature. Make sure the guest sign on every bill presented to him/her. Ask for room key or hotel key holder for checking the room number is correctly printed. Return the key or key holder to guest, and say, “Thank you very much.” 确保客人在打印名字，房间号的账单上签字。 确保每一张给客人的账单都有他们的签名。 要求用钥匙来检查房间号是否正确打印。 把钥匙还给客人并且说“非常感谢”。 City Ledger城市分类账 Ensure guest sign the bill with their printed name, signature and company’s name. Make sure the guest signs on every bill presented to him/her. Ensure that the company has a city ledger account list located in the cashier area. Bring the signed bill to cashier for checking purpose. If everything is correct, return to the guest table and thank guest for dining. 确保客人在打印了名字和公司名称账单上签字。 确保每一张给客人的账单都有他们的签名。 确保公司在收银台有一个城市分类账单。 签名的账单拿到收银台以便确认。 如果一切正确，归还到客人桌并感谢客人用餐。 Never assume gratuity. All change is return