unit 15 Dealing with Special Situations in Guest Rooms.pptVIP

Unit 15Dealing with Special Situations in Guest Room ▲ Learning Procedures 1. Learning objectives 2. Background information introduction 3. Discussion presentation 4. In- class exercises 5. Assignments ▲ Learning objectives 1. Students are required to get familiar with some common emergencies. 1. The skills to handle special situations in guest rooms 3. Have ability to communicate with guests by related sentence pattern about handling special situations in guest room skillfully, and solve some urgent problems for guest. ▲ Background Information ▲ Discussion presentation Activities: 1. Look at the following pictures and discuss about how to use these hotel fire safety facilities. ▲ Discussion presentation Activities: 2. Look at the following pictures and complete the sentences. 3. Make a discussion about how to deal with emergencies. Some necessary medicines for traveling in summer 1.menthocamph orate 2.woundplast 3. iodine 4. rheo- camphoradin 5.amoxicillin ▲ Situational Cases Case 1 Paying for the Damage Case 2 Guest Injury Case 3 Handling Theft in Guest Room Case 4 Returning Lost Properties to the Guest ▲ In-class Exercises 1.Practice the situational cases in the class. 2.Role play G: You are a guest. Your wife gets a terrible cold because of the low temperature. You call the floor attendant to ask for some help. C: You are a floor attendant. You receive the call and give him some timely help. ▲ Assignments 1.Guests sometimes may be locked out of rooms. Watch the video and make another situational dialogue with your partner. 2.Complete exercise in the textbook after class. * It is quite common that guests are hit by a sudden illness. To offer an immediate help is essential for hotel staff. Fire Sprinkler Exit Smoke Detection Emergency Light Disabled Fire Exit ABC Powder Ident Break Glass To Release Door Hotel Fire Safety Facilities ▲ Discussion presen