毕业论文-关于市、区2级电子政务对政府管理的影响及问题分析.doc

PAGE PAGE 22本 科 生 毕 业 设 计 (论 文)关于市、区2级电子政务对政府管理的影响及问题分析教学单位 计算机科学与技术学院姓 名 　 学 号 年 级 2004级 　 专 业 信息管理与信息系统 指导教师 职 称 副教授 2008年 5 月 8 日关于市、区2级电子政务对政府管理的影响及问题分析[摘要] 随着互联网的普及和政府业务系统与办公系统信息化的初步形成，适应电子政务发展规律，逐步与国际接轨，体现以人为本，打造服务型政府，电子政务发展将进入以服务对象为中心的新阶段。论文首先介绍了电子政务的基本概念，重点研究市、区2级电子政务对政府管理的影响以及分析政府对电子政务采取“重硬轻软”等一系列问题产生的原因和解决办法，同时调查政务信息化进程中公众及公务员对政务信息的不同的需求。通过问卷调查及登陆市、区政务网站并对其比较分析，找出用户对电子政务服务不满的原因，在此基础上针对改善用户满意度提出一些对策。制作业务流程图，并对其进行分析，找出其中存在的问题并提出相应的对策。[关键词] 电子政务 政府改革 需求分析 业务流程 [Abstract] Along with Internets popularization and government operational channel and work system informationization preliminary formation, The adaptation E-government law of development, with the international trail connection, manifests gradually humanist, the making service government, the E-government will develop will enter take the target client as the central new stage. The paper first introduced E-governments basic concept, the key research city, the area 2 level of E-governments the influence which as well as the analysis government manages to the government adopt the reason which and the solution to the E-government “heavy hard light and soft” and so on a series of questions produce, simultaneously investigates in the government affairs informationization advancement the public and the official to the government affairs information different demand. Through the questionnaire survey and the debarkation city, the area government affairs website and to its comparative analysis, discovers the user to serve the discontented reason to the E-government, based on this aims at the improvement user degree of satisfaction to propose some countermeasures. The manufacture service flow chart, and carries on the analysis to it, discovers exists the question and proposes the corresponding countermeasure..[Key word]E-government Government reform Demand analysis Operation flow目 录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc167259892 引言 PAGEREF _T