2014湖北高考英語专项训练-阅读理解6.docVIP

2014高考英语冲刺阅读理解专项 50-6 A So you want to draw money from a bank? Do it yourself. Want to fix a broadband internet connection? Do it yourself. Need a boarding card for your flight? Do it yourself. In theory, companies can save money by replacing human workers with automated self-service systems, while customers gain more choices and control and get quicker service. There is even talk of self-service doing for the service department what mass production did for factories, by enabling the delivery of services cheaply and on a massive scale. Surely the expansion of self-service into more and more a