邮政行业职业形与服务礼仪.docxVIP

邮政行业职业形象与服务礼仪（课程时间：1天）课程大纲：第一篇：邮政业职业形象塑造清晰认识自己的角色明确自己的职业目标与规划邮政业对本职业的素养要求提升自身职业素养面部要求饰品、丝巾、领带的应用着装细节突破第二篇：邮政业形体礼仪标准训练 站姿坐姿行姿蹲姿微笑第三篇：邮政业服务接待礼仪邮政业接待礼仪规范接待程序的示范介绍与自我介绍礼仪称呼的艺术握手的礼仪与禁忌名片的价值与使用礼仪企业介绍姿势产品展示姿态迎来送往的展示应对提问的技巧邮政业引领的礼仪谁当引导陪同者在引导陪同中，引导陪同者的具体位置陪同客人的基本要求引导陪同客人的时候，如何与客人进行语言交流引导的具体动作实施目光礼与微笑站姿与问候基本手位、引领手势鞠躬礼指路手势、引领动作递接物品、签单握手与优雅转身位次礼仪（乘车、电梯、陪同、会谈、谈判、签字等）走路与礼让（狭窄空间和宽敞空间）体验优质服务，在各种接待场合的得体把握邮政业通讯礼仪电话礼仪手机礼仪电子邮件礼仪书面信函与往来公文礼仪第四篇：邮政业常见的OFFICE礼仪办公室“六要及六不要”原则 礼貌用语、得体引见职业素养第一张名片柔美的音色使您拥有商务先机 职性的微笑，营造职场软环境正确的礼节程序展示素质与韵味第五篇：邮政业客户服务技巧与沟通技巧了解各类性格邮政业客户获得邮政业客户好感的五大秘诀邮政业礼貌用语邮政业服务过程中常用称呼与礼貌用语邮政业最让客户印象深刻的话语邮政业悦耳动听销售沟通语言的训练邮政业沟通技巧邮政业沟通误区邮政业沟通演练第六篇 邮政业客户维护和管理理解邮政业客户服务满足邮政业客户的期望邮政业留住客户的技巧杭州华略企业管理咨询有限公司road, are the structural road traffic within the city. In addition, suitable for high speed, and high-speed, S206, S307, also serve inner-city traffic. Outbound traffic: existing highways (suitable for high-speed, and high speed), darts (S206, S307) and Yi wei road, and so on. After years of constant development, road conditions have been greatly3road, are the structural road traffic within the city. In addition, suitable for high speed, and high-speed, S206, S307, also serve inner-city traffic. Outbound traffic: existing highways (suitable for high-speed, and high speed), darts (S206, S307) and Yi wei road, and so on. After years of constant development, road conditions have been greatlyroad, are the structural road traffic within the city. In addition, suitable for high speed, and high-speed, S206, S307, also serve inner-city traffic. Outbound traffic: existing highways (suitable for high-speed, and high speed), darts (S206, S307) and Yi wei road, and so on. After years of constant development, road conditions have been greatly