某物业管理有限公司客服中心工作手册.docVIP

XX物业管理有限公司 客服工作手册 章 节 号 0、1 主 题 目 录 版本/修订 1/0 页 次 1/2 目 录 1.客服中心岗位结构图······························4 2.客服主管岗位职责································5 3.客服前台岗位职责·······························6 4.办公内勤岗位职责·······························7 5.物业管理员岗位职责······························8 6.泳馆主管···································9 7.泳馆前台服务员································10 8.泳馆救生员·································11 9.办公环境管理规范······························12 10.员工仪容仪表管理规范····························13 11.员工行为举止规范······························14 12.员工语言使用规范···