【131初稿】企業服务质量评价及改善.docxVIP

PAGE \* MERGEFORMAT2 企业服务质量评价及改善 xxx （x，x，x） 摘 要：企业服务质量是企业生存和发展的根本，提高服务质量是企业不断进步和长足发展的必然选择。物流企业属于服务业的范畴，其服务质量便是企业的生命。建立健全企业服务质量评价体系，积极改进现有的质量评价体系中存在的不足和缺陷，使得服务质量评价体系能够更好地体现服务水平、客观全面地反映服务过程中存在的问题，是进一步有针对性地提高服务质量的关键和保证。 本文通过对我国物流企业的发展现状的、物流企业的服务评价体系的建立和评价方法的研究，对物流企业服务质量存在的问题进行分析讨论、提出相应的建议和改善措施。 关键词：企业服务质量，物流企业，评价，改善 Enterprise service quality evaluation and improvement xxx (x, x, China) Abstract: Enterprise service quality is the basis for enterprise survival and development, improve the quality of service is the inevitable choice of enterprise progress and rapid development. Logistics enterprise belongs to the category of the service industry, and its service quality is the life of the enterprise. Establish and improve the service quality evaluation system, and actively improve existing the deficiencies and defects in the quality evaluation system, makes the service quality evaluation system can better reflect the service level and objective comprehensively reflect the problems existing in the service process, is the key to further targeted to improve the quality of service and guarantee. This article through to the present situation of the development of logistics enterprises in China, the logistics enterprise service the establishment of evaluation system and evaluation method of study, analyzes the problems existing in the logistics enterprise service quality discussion, put forward the corresponding Suggestions and improving measures. Key Words: Enterprise Quality of Service，logistics enterprise，evaluate，improve  目录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc442031126 企业服务质量评价及改善 PAGEREF _Toc442031126 \h I HYPERLINK \l _Toc442031127 目录 PAGEREF _Toc442031127 \h II HYPERLINK \l _Toc442031128 引言 PAGEREF _Toc442031128 \h 1 HYPERLINK \l _Toc442031129 1我国物流企业发展现状研究 PAGEREF _Toc442031129 \h 1 HYPERLINK \l _Toc442031130 1.1物流业平稳快速发展 PAGEREF _Toc442031130 \h 1 HYPERLINK \l _Toc442031131 1.2物流市场全面开放和国内第三方物流企业迅速增长 PAGEREF _Toc442031131 \h 1 HYPERLINK \l _Toc442