Tourism English lecture 4.pptVIP

Everyday English 1. 这几天一切都乱糟糟的。 2. 我可以肯定。 3. 问题是我现在没有护照。 Review How to introduce yourself? 1. Name and your travel agency. 2. Your welcome and good wish. Sample Lily: Excuse me, are you Mr. White from Canada? Mr. White: Yes. And you are … Lily: I’m Lily from CTS. Welcome to Beijing. And glad to meet you. Mr. White: Glad to meet you too. Lily: I’m your local guide during your stay in Beijing. Mr. White: Oh, that’s good. Thank you for coming to meet us. Lily: It’s my pleasure. And I hope you will have a stay here. Mr. Smith: Thank you. Now please allow me to introduce you to the whole group. How to deal with unexpected incidents? 1. the conversation between tourists and tour guide 2. the conversation between local guide and tour leader Unexpected Incidents? Sample Tourist: Excuse me! Could you help me to find my luggage? My briefcase is missing. Local guide: Oh, sure! Please don’t worry. I’ll help you find it. What color is it? Tourist: It’s a black one. Local guide: And what’s the size? Tourist: It’s not a large one. About 20 cm wide and 30 cm long. What should we do now? Local guide: Let’s go to the Lost and Found. Sample Local guide: Hello! This is Li Ping from China Youth Travel Service. Is that Mr. Hill? Tour leader: Oh. Hello, Li Ping! Local guide: Mr. Hill. I’ve been waiting at the airport exit for 40 minutes, but don’t see you coming out. Is there any problem? Tour leader: I’m sorry. But we have a child missing! We are trying to look for him. Local guide: Oh! Maybe you can go to the airport reception desk to ask for help. Tour leader: I will go there immediately. Could you help me to inform the restaurant of our being late? Local guide: Ok, I will. And I will wait at the exit. Any problem, pleas