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References Mary Munter Cross-Cultural Communication for Managers Business Horizons Prentice Hall Tsing Hua University Press1993 Ron Ludlow Fergus Panton Effective Communication Prentice Hall 1997 Michael E Hattersley Linda McJannet Management Communication Principles and Practice China Machine Press McGraw-Hill 1998 Mary Munter Guide to Managerial Communication 6th edition Prentice Hall Tsing Hua University Press1999 Kitty O Locker Business and Administrative Communication 5th edition China Machine Press McGraw-Hill 2000 Kitty O Locker Business Communication Building Critical Skills McGraw-Hill Higher Education 2004 CCO Big pots saidManagers claimedSurveys revealed70-70 25-75 82 How US CEOs spend their time沟通至少可以分为两种情况一种叫人际沟通另一种是组织沟通interpersonal communication我们与亲朋好友同事领导之间的个人之间的沟通organizational communication在组织当中的沟通在企业里面组织沟通不同于人际沟通因为组织沟通有它自己特定的游戏规则MC Managerial communication meetings speech interview memo e-mail report press conference Parry suggests 中国的管理人应朝下列方向努力才能提升自己为世界级的领导 管理者以成人对成人的方式和部属互动经常给予部属诚实的回馈让绩效评估成为双向沟通学习与教导倾听技巧授与部属一些领导的责任Peter Drucker defined Communication is perception Communication is expectation Communication makes demands Communication and information are different and indeed largely oppositeyet interdependent Models of Communication Action Message Transfer Interaction Message Exchange Transaction Message Creation Communication Characteristic Communication is inescapable Communication is irreversible Communication is complicated Communication emphasizes content and relationships Communication is governed by rules Communication competence Communication Principles Improving your competence Be Knowledgeable Be Skilled Be Motivated Be Flexible Be Ethical Be Other-Oriented Self-assessment Self-assessment Chapter 02 Self-communication After knowing the different or same Selvesin other peoples eyes what is your normal reaction Self present self possible self Material self Social self Spiritual self Self-Concept AttitudeBeliefsValuesSelf-Concept At