酒店各部门急计划操作程序.docVIP

酒店各部门应急计划操作程序 Objective 目标： To ensure that the hotel and all staff are adequately prepared for any emergencies that may arise. 确定酒店所有部门及员工对可能出现的紧急情况有充分的准备。 Procedure 程序： In the event of a computer stoppage, the hotel will continue to function on a manual basis until the computer system is restored. 在电脑系统发生故障期间，酒店所有部门将会采取手工操作程序，直到电脑系统恢复为止。 Front Desk 前台 The Front Office Duty Manager will carry out the following task: 前厅部值班经理将会执行以下任务： Advise the following key personnel immediately: 立刻通知以下关主要相关人员： - IT Manager / IT Co-coordinator on Duty 信息技术部经理或信息技术部值班 人员 - General Manager 总经理