BusinessCommunicationChapter5课程.pptVIP

Chapter FiveNegative Messages Student Learning Objectives Describe the nature of negative messages. List the advantages of using the indirect plan for effective communication of negative information. Describe the five specific guidelines for using the indirect plan. Prepare competently a variety of negative messages using the indirect plan. Prepare negative messages using the direct plan when it is appropriate. Indirect or Direct Plan? Saying “No” is more serious in some cultures than others Use indirect plan if: Receiver expects a positive response Negative message affects receiver personal