国际商务谈判(第9部分)e学习课件.pptVIP

Chapter 9 Communication Techniques Chapter 9 Communication Techniques Skill of verbal language Skill of non-verbal language Protocols etiquettes in negotiation Skill of verbal language Listening Speaking Inquiring Replying Effective listening Benefits of effective listening Barriers to effective listening How to listen effectively Benefits of effective listening Get all information Improve the relationship between Resolve the essential issues Encourage the other side Understand more of people The least cost of concession 你是个好的听众吗? 你会选择某个位置以使你能听得更清楚吗？ 你是听主要的看法和事实吗？ 你从不注意讲话者的外表而只