高中英语 Unit 3 Under the sea Listening and speaking课件选修7.ppt

TOUR GUIDE: Well, I can refund half the fare. ANDREW: I’m sorry but that’s not good enough. I now have to make another airline booking and I have no idea whether there’ll be any seats available. I’d like a full refund. * TOUR GUIDE: Well, that’s not up to me but I’ll go and talk to the manager. ANDREW: Thanks. MANAGER: (music to indicate a few minutes passing) Mr Langton, I’m terribly sorry that we’ve caused problems for you. *Of course, we’ll give you a full refund. Just come into the office with me. ANDREW: Thank you. * Dialogue 3 SHARON: Excuse me, the tour wasn’t what my husband and I had expected and we’d like a refund please. TOUR GUIDE: You weren’t satisfied with the tour? * SHARON: Well, we really loved seeing the bird life… and the dolphins and seals… but we saw only one whale and that one was too far away to see properly. And we really came on the tour to see the whales. * TOUR GUIDE: Ah ha, I see. I tell you what, why don’t you and your husband come back for a tour on another day? Free of charge, of course. * SHARON: I’m afraid that’s no good for us as we’re visitors to this area and we’re leaving tomorrow morning. TOUR GUIDE: Well, in that case, we’ll return half your fares. * SHARON: Well, actually, we’d like a full refund. TOUR GUIDE: I’m sorry… if you read the brochure, we say that we’ll refund half the fare. SHARON: OK, thanks. TOUR GUIDE: You’re welcome. * *With your partner, make up dialogues for the following situations. Use expressions like the ones on the next page.Perform them for your class. Then write them down. * I’m sorry but…I’m afraid…. That’s not good enough. I’m feeling annoyed with/unhappy about/unsatisfied with…I’m not happy about /satisfied with… I’d like a (full) refund, please. That’s no good for me. You should do something about it. Useful expressions: * You missed your flight because you think that it was not announced over the loudspeaker.Customer: Excuse me but Im feeling very annoyed because Ive missed my flight.