客户服务中心月分析报告模板-长安汽车.pptVIP

长安轿车销售有限公司 长安轿车销售有限公司* 服务中心月回访分析 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 1 重点问题概述 * Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 2 周回访用户量及回访成功率 注：月销售回访量为本月内对销售的回访用户数量,月售后回访量为本周内保养维修的回访用户数量 * Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 三、销售回访用户满意度分析 1、销售回访用户满意度分析 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. * 2、销售回访用户不满意原因分析 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 存在问题 整改方案 人员不足导致用户投诉处理效率缓慢 各个服务中心根据自身保有量及销量设置2-5名客户回访专员,待长安轿车CRM项目正式实施后,再进行职能细化.各个同盟体应至少设置一名客户回访专员. 3、整改方案 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 四、售后回访用户满意度分析 1、售后回访用户满意度分析 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. * 2、售后回访用户不满意原因分析 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 存在问题 整改方案 人员不足导致用户投诉处理效率缓慢 各个服务中心根据自身保有量及销量设置2-5名客户回访专员,待长安轿车CRM项目正式实施后,再进行职能细化.各个同盟体应至少设置一名客户回访专员. 3、整改方案 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. * 为客户创造价值！ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.