2014餐饮部岗位职责.docVIP

JOB TITLE RECEPTIONIST / HOSTESS 职位 预定员 / 领位员 DEPARTMENT FOOD AND BEVERAGE 部门 餐饮部 SECTION RESTAURANTS BARS 向汇报 领班 BASIC FUNCTION基本职责 Responsible for receiving, sitting and presenting menu to guests. 负责带领客人入座并拿菜单给客人看 DUTIES AND RESPONSIBILITIES职责和任务 Greets, receives and conducts guests to tables, ensuring that they are properly attended. 招呼客人，带领客人入座，保证令客人满意。Answers guest enquiries regarding food, service, shows and charges etc. 根据食物，服务和价位回答客人的要求。Accepts and follows-up reservations according to prescribed procedures. 根据菜单的内容回答客人并作预定。Co-ordinates with Supervisors in making necessary arrangements for reservations, blocking off reserved tables or floor plan. 协助主管安排好所作的预定，并根据餐厅布置为客人预留桌子。Channels complaints and suggestions to personnel concerned. 沟通投述渠道。 Assists supervisor in maintaining logbook containing actual number of guests, covers, staff absent or on leave and guest comments or complaints. 协助主管登记好餐厅的日志薄，包括实际客人数，投诉或意见，员工的缺席或离岗。Offers amenities to guests after their meals. 客人晚餐后提供必要的娱乐。Maintains menu, sorting out soiled or torn menus and securing new ones as necessary before each meal service. 每次开饭前检查菜单是否完好，查出破损的菜单并用新的补充进去。May be assigned to perform clerical duties such as typing and filling reports, memo and forms, may prepare daily reports and weekly time sheets for the outlets. 有可能为本部门完成一些书面上工作，包括填写报告，备忘录，每日报表和每周报表。Performs other duties as may be assigned. 完成各项布置下来的任务。 JOB TITLE BANQUET HEADWAITER 职位 宴会厅主管 DEPARTMENT FOOD AND BEVERAGE 部门 餐饮部 SECTION BANQUET 小部门 宴会厅 REPORT TO BANQUET MANAGER 向汇报 餐饮部经理 SUPERVISES ASSISTANT HEADWAITER / CAPTAIN WAITER 管理 副主管 / 领班 BASIC FUNCTION基本职责 Responsible for supervising and co-coordinating the activities of all personnel involved in the set-up and service of functions and catering. 管理和协调参与宴会员工, 使其出色出色完成摆设和服务的各项工作. DUTIES AND RESPONSIBILITIES职责和任务 Confers with host of function on last minute arrangements, co-ordinates with kitchen in provi