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随着知识经济的到来，高科技迅速发展，人力资源配置日益社会化、全球化，企业的组织发展的战略资源已不单单是生产资料等物质成本，也包括了以知识、技能和智力为特征的人力资源。人们越来越意识到，拥有和创造知识与智力资本的人是企业拥有核心竞争力的源泉，人力资源管理的地位和重要性也达到前所未有的水平。然而，各个企业人员的大量流动与流失，使得企业的人力资源成本日益上升，成为亟待解决的一大问题。无论是品牌企业、民营企业抑或是国家单位，都面临着这一问题，人员流动流失比率已超过合理标准，由此引发了一大批职业经理人的思考：如何做好员工激励，怎样才能为企业留住人才，怎样把已经流失的员工也变成企业的财富即做好离职员工的管理？本文以金广集团为例，通过就其用人机制与员工激励机制作出的分析研究，，对其存在的员工大量流动流失现象作出了根源上的探究，并提出了相应的建议，期望自己的一点见解能对公司此种情况有所帮助 With?the?coming?of?knowledge?economy,?the?high?technology?rapid?development,?human?resource?configuration?increasingly?socialization,?globalization,?the?enterprise?organization?development?of?strategic?resource?has?not?only?is?the?production?of?material?and?other?material?cost,?also?including?the?knowledge,?skills?and?intelligence?is?the?characteristic?of?human?resources.?People?are?more?and?more?aware,?with?knowledge?and?intellectual?capital?and?the?creation?of?the?people?is?the?enterprise?has?the?source?of?core?competence?in?human?resources?management,?the?status?and?importance?to?unprecedented?levels.?However,?a?large?number?of?each?enterprise?personnel?flow?and?erosion,?causes?the?enterprise?the?rising?cost?of?human?resources,? become?a?big?problem?to?be?solved.?Whether?brand?enterprises,?private?enterprises?or?national?unit,?are?faced?with?the?problem,?personnel?flow?loss?rate?has?more?than?reasonable?standard,?which?caused?a?large?number?of?professional?managers?think:?how?to?do?employees?incentive,?how?to?retain?talent?for?the?enterprise,?how?the?has?also?become?the?loss?of?the?employees?of?the?enterprise?is?well?leaving?employees?of?wealth?management??This?paper?built?with?jinguang?business?group?Co.,?LTD?as?an?example,?through?its?personnel?mechanism?and?employee?incentive?mechanism,?the?paper,?made?to?existing?staff?plenty?of?liquid?loss?to?the?source?of?the?phenomenon?to?explore,?and?put?forward?corresponding?suggestion,?expect?their?ideas?to?a?company?can?help?the?situation. “六心”服务评定标准 “六心”服务的评定是与公司考核结果、员工的服务态度和服务质量、工作能力和工作态度挂钩的，在严格考核的基础上进行评定的，对此，公司对各个门店的员工将实行动态管理的办法