酒店业的六格玛资料.ppt

Why Six Sigma @ Starwood We Think We’re Different ! The Case for Change:Guest Satisfaction - 25 Million Guests What Is Six Sigma? Six Sigma: What’s not to like? The Foundation Customer is any person or organization that receives a product or service (Output) from our work activities (Process) Six Sigma Approach Projects Six Sigma: What It Is Not! Six Sigma Roles Six Sigma Roles: Black Belts Work with property leadership to identify opportunities Mobilize the team members and others in the property Coach/train team members in Six Sigma methods “just-in-time” Identify implementation suc